FAQ
Do you provide International delivery?
Currently I do not have the capacity to engage in international buisness.
How can I get plates?
Plates are an item I do not keep in inventory. If you wish to order a set of plates, please be ready to know the number of plates you need and in what color. All custom orders are communicated and fufilled via email. bastokychels@gmail.com. Please see custom orders for further information.
How does custom ordering work?
if ever you find yourself wanting custom pieces please email me at bastokychels@gmail.com. As a general rule please allow 2 months from confirmation to completion. In the even that your request is more time consuming or my studio is busy at the time I will notify you in email correspondance of a longer wait than the standard 2 months. If you have something very specific in mind please include reference images in your email. Occasionally specific requests may require a Facetime call or Studio appointment to assure your custom work is exactly what you may have in mind.
I wan't to watch you work, when can I come to observe?
I love visitors! However my studio space is small, and I do not have seating for guests. If you wish to come for a demonstration please email me and I will be happy to schedule an appointment.
Do you have an etsy or online store?
Currently I do not have an online shop established. I will keep my website and instagram accounts up to date with items in stock. If you wish to make purchases based on what you see online please email me the item's name, and color, and we will work together or deliver or pick-up dates/times.
My email is bastokychels@gmail.com
I have a mug from you and I would like a matching dinnerware set, how can I get that?
This would fall under plates and custom orders. Please see the
information to the right.
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In your email request please be sure to include an image of the mug or reference piece so that I can determine the glaze color.
I can't make it to your studio, how can I purchase from you?
If you wish to make a purchase, simply email me the item and color, to bastokychels@gmail.com. Together from there we can determine an appropriate time to meet for your delivery.
Are kids allowed in the studio?
Absolutely! please remind them that items are breakable and not to touch unless prompted to. The Clay Lady's Studios welcomes children regularly on scheduled fieldtrips and workshops.
How can I sign up for a class or workshop for myself or my children?
I do not lead classes or workshops. If you are interested please visit the Co-op's website